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Operator Guide 5-7
Troubleshooting
applications create this type of file?
• Was the file recreated and resubmitted with a different driver
(for example: 6135 driver, Adobe with the 6135 PPD,
LaserWriterII NTX, Linotronic330, or DT135)? If so, what was
the result?
• Has the file been printed on a second PostScript printer (for
example: on another printer, a true Adobe PS2 printer)?
• Is there a printed PostScript error page. If there is one, what
errors are listed?
• Was the file recreated and resubmitted? If so, what was the
result?
• Especially for large jobs: Has the file been submitted to a
queue that is accepting files and is clear of problems, and for
which resources were available and adequate?
• What do you see as the specific image errors or problems in
the prints?
• When you compare the problem prints with a hard copy proof
(for example, from a true Adobe2 printer), what specifically do
you need to correct?
• Did this file or similar files print on a previously installed
version of the system software?
• Has printing been attempted with the most recently released
version of the system software installed?
Isolating TIFF file problems
Ask the following questions when there are problems with TIFFS:
• Is the file a true TIFF or is it a TIFF wrapped in PostScript as
determined by viewing the file in a text editor and checking the
PostScript header?
• Did the PostScript error page list the error as "Decomposition
Task Failed" to indicate that the tags and compression formats
of this file are not supported?
• What type of client and application was used to submit the
file?
• Was the file created using FreeFlow PrePress Suite, or using
generic image manipulation software (for example: Corel,
PhotoShop, or Word) or did it originate from a scanner?
• Can the TIFF image be viewed using any software package
(for example: Corel, PhotoShop, ImageWiz, Word, or
FreeFlow)?
• Has the file been recreated and resubmitted?
• Does the error page list errors such as "image mask,"
"Xeroximage," or "image" to indicate that the FTP transmission
of the file has corrupted the TIFF image data?
• If the file has an orientation problem, has an attempt been