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5-12 Operator Guide
Troubleshooting
The Online Gateway was unable to recover
the current job due to an internal error.
Job <job ID> aborted.
Select Reset to clear fault.
This message displays when the Online gateway encounters an
internal error during a crash recovery and the system aborts the
job. The job status shows the state of the job. If the job specifies
an accounting page, the page is generated. The accounting log
displays the Job Aborted status.
Example 3 Short message:
Job <job ID>: LCDS Decomposer could not
recover data. Job will be ended
prematurely.
Long Message:
Job <job ID>: LCDS Decomposer could not
recover data. Job will be ended
prematurely.
This message is displayed when the LCDS Decomposer
encounters an internal error during recovery. Upon clicking
Continue in the Printer Fault Clearance window, the job is aborted.
The job status shows the Job Aborted state. No accounting page
is generated.
Spooling mode
In Spooling mode, a job does not print until all its data is received.
If the system crashes after spooling all the data, follow the
directions for Streaming mode. If the system crashes while
receiving data, the job is aborted.
After a crash, wait until the system is idle before restarting. Wait
for the printer engine to cycle down and make sure that the Job
Manager shows no changes in the job state.
Points to note
• If automatic recovery is possible and the same system fault
occurs twice within the report, the system prints any formatted
reports, but aborts the current job. If there are system faults
that do not result in restarting the system, the system does not
print the reports.
Automatic recovery refers to restarting of the system software
following a system fault such as when a critical component
dies.
• You may change the buffer size that determines how many