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5-46 Operator Guide
Troubleshooting
Before calling for service, make note of:
• Print/job fault messages, that appear on the controller
• Status messages that appear on the display monitor
• Indicator lights that may or may not be lit
• Status codes that appear in the message display of the tape
drive control panel if there is a tape drive problem
Your call is answered by a representative who asks you for your
equipment model. You are also asked for:
• Your printing system serial number, which is located on a
panel inside the printer, behind the small door on the left
Figure 5-37 Location of printing system serial number
indicated by label 1
• Your name
• Your company name
• The system condition or status
NOTE: The printer serial number and fault codes can also be
seen on the Tools display of the display monitor.
This information is given to a customer service representative who
calls you back to discuss the information and gives you an
estimated time of arrival or assist you over the phone to resolve
the problem.