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79-5
Cisco ASA 5500 Series Configuration Guide using ASDM
Chapter 79 Configuring Anonymous Reporting and Smart Call Home
Prerequisites for Smart Call Home and Anonymous Reporting
Prerequisites for Smart Call Home and Anonymous Reporting
Smart Call Home and Anonymous Reporting have the following prerequisites:
• DNS must be configured. (See the “DNS Requirement” section on page 79-3 and see the
“Configuring the DNS Server” section on page 17-7.)
Guidelines and Limitations
Firewall Mode Guidelines
Supported in routed and transparent firewall modes.
Context Mode Guidelines
Supported in single mode and multiple context mode.
IPv6 Guidelines
Supports IPv6.
Additional Guidelines for Anonymous Reporting
• If an Anonymous Reporting message cannot be sent on the first try, the ASA retries two more times
before dropping the message.
• Anonymous Reporting can coexist with other Smart Call Home configurations without changing the
existing configuration. For example, if Smart Call Home is off before enabling Anonymous
Reporting, it remains off, even after enabling Anonymous Reporting.
• Output from the show running-config all command shows details about the Anonymous Reporting
user profile.
• If Anonymous Reporting is enabled, you cannot remove the trust point, and when Anonymous
Reporting is disabled, the trust point remains. If Anonymous Reporting is disabled, users can
remove the trustpoint, but disabling Anonymous Reporting will not cause the trustpoint to be
removed.
Additional Guidelines for Smart Call Home
• In multiple context mode, the snapshots command is divided into two commands: one to obtain
information from the system context and one to obtain information from the regular context.
• The Smart Call Home back-end server can accept messages in XML format only.