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Troubleshooting Guide 685
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31
Troubleshooting Guide
Basic Printer Problems
Some printer problems can be easily resolved. If a problem occurs with your
printer, check each of the following:
The power cable is plugged into the printer and a properly grounded electrical
outlet.
• The printer is turned on.
• The electrical outlet is not turned off at any switch or breaker.
• Other electrical equipment plugged into the outlet are working.
• Optional memory is properly installed.
If you have checked all of the above and still have a problem, turn off the
printer, wait for 10 seconds, and then turn on the printer. This often fixes the
problem.
Display Problems
Problem Action
After the printer is turned on,
the display on the operator
panel is blank, keeps showing
Please wait..., or the back
light is not lit.
• Turn off the printer, wait for 10 seconds, and turn on
the printer.
• Self Test Message appears on the operator panel. When
the test is completed,
Ready
is displayed.
Menu settings changed from
the operator panel have no
effect.
Settings in the software program, the printer driver, or
the printer utilities are overriding the settings made on
the operator panel.