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148 Maintaining the PowerVault NX3500
Running Diagnostics on PowerVault
Running diagnostics helps you troubleshoot issues before seeking help from Dell.
The diagnostics options available on your solution are:
• Online Diagnostics
• Offline Diagnostics
Online Diagnostics
Online diagnostics can be run while the system is still online and serving data.
There are five diagnostic options available:
• PerformanceDiagnostic
•NetworkDiagnostic
• ProtocolsDiagnostic
• FileSystemDiagnostic
• GeneralSystemDiagnostic
To run any of these options:
1
Using an SSH client, log on to the PowerVault NX3500 CLI (using the
NAS Management VIP) as
admin
.
2
From the CLI run the diagnostic command
diag start
<
one of the five options
>
For example,
diag start PerformanceDiagnostic
To retrieve the diagnostic file:
1
Use an ftp client after the diagnostics is complete:
ftp://admin@ ControllerIP:44421/diagnostics
2
Enter your
admin
password.
NOTE: The controller IP address you should use to retrieve the diagnostic file
is displayed on the screen.