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184 Troubleshooting
Cannot Connect to the NAS Manager
Workaround 1
Identify the NAS NTP server from the
System Configuration/
Time Configuration
page. Record the host name(s) or IP
address(es) for further reference.
2
If no NTP server is defined, define one. It is recommended
synchronizing the NAS system clock with the NTP server used by
the Active Directory Domain Controller (ADDC). This avoids
time difference issues and possible authentication problems. In
many cases the ADDC is also the NTP server.
3
Verify that the NTP server is up and provides the NTP service.
4
Check the network path between the NAS system and the NTP
server, using ping, for example. Verify that the response time is in
the millisecond range.
Description Unable to connect to the NAS Manager.
Cause Probable causes may be:
• The user is attempting to connect using an incorrect IP address or
is using the wrong system name.
• The client computer's IP information is configured incorrectly.
• The user is using an incorrect user name or password.
• The user's browser properties are preventing the connection.
Workaround 1
Verify that the client's IP information is set correctly.
2
Verify that the DNS information is configured correctly.
3
Verify the user name and password.
4
Verify the proxy information in the browser's settings.
5
If you are using Microsoft Windows Server 2008, disable IE ESC.