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Troubleshooting
Troubleshooting CIFS Issues
Clients Cannot Access CIFS Files
CIFS Access Denied
Description The Dell PowerVault NX3500 system supports antivirus scans on a
per CIFS share basis. When a file on a share is opened by a client
application the PowerVault NX3500 system sends the file to an
antivirus host to be scanned.
NOTE: Microsoft Windows Explorer is also an application, similar to
the DOS command, moreover, it implicitly opens some file types, such
as Microsoft Office files.
If no antivirus host is available, access to the file and to the whole
share, is inhibited.
Cause Since the antivirus hosts are not available on the PowerVault
NX3500 system, files cannot be opened on an antivirus enabled
CIFS share.
Workaround Ensure that the problem appears only on antivirus enabled shares,
while clients accessing other shares do not experience such
problems.
Check the status of the antivirus hosts and the network path
between the PowerVault NX3500 system and the antivirus hosts.
Description CIFS access to a file or folder is denied.
Cause A client without sufficient permissions performs an operation on a
file/folder.
Workaround Check the permissions on the file/folder and set the required
permissions.