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Troubleshooting 187
Troubleshooting an NDMP Internal Error
Description Backup or restore fails with an internal error.
Cause NDMP internal errors are indicators of a file system not being
accessible or a NAS volume not being available.
Workaround If the backup application cannot connect to a NAS appliance:
1
Log in to the NAS Manager or open a remote terminal to
the appliance.
2
On the NAS Manager, go to
Data Protection
NDMP
NDMP
Configuration
page. In NAS CLI, go to
Data
Protection
NDMP
Configuration
menu.
3
Verify that NDMP is enabled. If NDMP is enabled, go to step 5.
– On the NAS Manager, the
Enabled
check box should be checked.
– In the NAS CLI, type
view
and ensure that
State
is set
to
Enabled
.
4
If NDMP is not enabled, enable it. For more information, see
"Backing Up and Restoring Data" on page 114.
5
Verify that backup application IP address is configured in NDMP.
– On the NAS Manager, the DMA server list should include the
IP address of the backup application.
– In the NAS CLI, type
view
and ensure that the
DMA Servers
list includes the IP address of the DMA application trying to
access the NAS appliance.
If the backup appliance can connect to a NAS appliance but
cannot log in, use
backup_user as the user name for the NDMP
client, while setting up the NDMP backup/restore in your backup
application.
The default password for NDMP client is Stor@ge!