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176 Troubleshooting
Troubleshooting BPS Issues
Backup Power Supply LED Displays a Solid Amber Light
Workaround When configuring the system to connect to an Active
Directory domain:
1
Ensure that you use FQDN and not the NETBIOS name of the
domain or IP address of the domain controller.
2
Ensure that the user has permissions to add systems to the domain.
3
Use the correct password.
4
See
DNS Configuration
tab and enter the correct information.
5
Configure the NTP information and ensure that the system time
matches the domain time.
6
If multiple NAS systems are used, ensure that you set different
NETBIOS names. The system defaults to CIFS Storage as the name.
7
Ensure that you select
Authenticate users' identity via Active
Directory and local users database
.
Description BPS LED is solid amber, with or without an audible alarm.
Cause Probable causes may be:
• The BPS is running on battery power with the battery charge
below 30% (low battery condition).
• Active alarm on the BPS.
Workaround If the BPS LED is solid amber and no audible alarm:
1
Verify that BPS AC in cable is plugged in, and that utility power
is present.
2
Check the NAS appliance event log for messages if the BPS is on
battery power.
3
Restore utility power.
For more information about the workaround, see "BPS Alarms" on
page 209.