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Troubleshooting 181
Troubleshooting Networking Issues
Name Server Unresponsive
Specific Subnet Clients Cannot Access the PowerVault NX3500 System
Description All NIS, LDAP, or DNS servers are unreachable or not responding.
Workaround For each server:
1
Ping the server from a client on PowerVault NX3500 subnet and
verify it responds.
2
Issue a request to the server from a client on the PowerVault
NX3500 subnet and verify it responds.
3
Check server logs to see what causes the server not to respond
to requests.
Description Users (new or old), accessing from specific network(s), cannot
access the PowerVault NX3500 system.
Cause This issue is due to a conflict between the users' subnet addresses
and the NAS system internal network's address. The NAS system
routes the response packets to the wrong network.
Workaround
1
Check the internal network addresses of the NAS system and verify if
there is a conflict with the problematic client network addresses.
2
If a conflict exists, manually change the conflicting NAS internal
network address using either the NAS Manager or CLI.