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Sound
You are not getting sound from the speakers
■ Make sure that the speakers are turned on.
■ Make sure that the volume controls are turned up. For more information,
see “Adjusting the volume” on page 23.
■ Make sure that mute controls are turned off. For more information, see
“Adjusting the volume” on page 23.
■ If you are using external speakers, see the speaker setup poster to check
your speaker connections.
Help and Support
For more information about
troubleshooting, click Start, then click
Help and Support. Type the keyword
sound troubleshooter in the Search
box, then click the arrow.
■ Make sure that the universal jacks are configured correctly. For more
information, see “Configuring the audio jacks” on page 13.
Telephone support
Before calling eMachines Customer Care
Warning
To avoid bodily injury, do not attempt to
troubleshoot your computer problem if
power cords or plugs are damaged, if
liquid has been spilled into your
computer, if your computer was dropped,
or if the case was damaged.
Instead, unplug your computer and
contact a qualified computer technician.
If you have a technical problem with your computer, follow these
recommendations before contacting eMachines Customer Care:
■ Make sure that your computer is connected correctly to a grounded
AC outlet that is supplying power. If you use a surge protector, make sure
that it is turned on.
■ If a peripheral device, such as a keyboard or mouse, does not appear to
work, make sure that all cables are plugged in securely.
■ If you have recently installed hardware or software, make sure that you
have installed it according to the instructions provided with it. If you did
not purchase the hardware or software from eMachines, see the
manufacturer’s documentation and technical support resources.
■ If you have “how to” questions about using a program, see:
■ Online Help
■ Printed documentation
■ The Microsoft Windows documentation
■ The software publisher’s Web site
■ See the troubleshooting section of this chapter.
■ Have your customer ID, serial number, and order number available, along
with a detailed description of your problem, including the exact text of
any error messages, and the steps you have taken.
■ Make sure that your computer is nearby at the time of your call. The
technician may have you follow troubleshooting steps.