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Maintenance and troubleshooting 7-3
Troubleshooting
Your Elite XL is designed to perform smoothly and reliably. It passed rigorous
quality standards and tests before being shipped to you. Despite these qualifica-
tion standards, on rare occasions you may experience a problem with the
printer’s operation. This section of the manual is provided to help when a
problem occurs. The following pages contain solutions for common problems.
If you need help, call your dealer or GCC Technical Support at (617) 276-8620.
• Chooser problems.................................. page 7-3
• LocalTalk problems...............................page 7-4
• Serial and Parallel
communications problems.....................page 7-5
• Ethernet communications problems...... page 7-5
• Macintosh system crashes .....................page 7-6
• Macintosh font problems.......................page 7-7
• PostScript problems...............................page 7-7
• PCL problems ........................................page 7-8
• Front panel messages ............................page 7-8
• Clearing paper jams...............................page 7-11
• Poor quality output ................................page 7-14
Chooser problems
If there is no Chooser under the Apple menu:
• If you are using System 6.0.x or lower, use Apple’s Font/DA Mover to
install the Chooser into the System file of your startup disk. This desk
accessory is part of your Apple System Software.
• If you are running System 7.0.x or higher, the Chooser needs to be in the
Apple Menu Items folder in the System Folder. A copy of the Chooser is
located on the system floppy disks that came with your Macintosh. See
Apple’s documentation if you need assistance in reinstalling the Chooser.
If either the LaserWriter 8 or the Elite XL icon does not appear in the
Chooser, try the following:
• Insert the Elite XL Software and Documentation CD-ROM.
• Run the Elite™ XL Installer.
• From the lower portion of the file installation area highlight either
LaserWriter 8 Only or Elite XL (7.1.2) Only and click Install.
• Turn off QuickDraw GX.
Troubleshooting