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164 TROUBLESHOOTING THE M208: Novell Problems
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M208 destinations are case sensitive so they will not be recognized if they are typed
incorrectly. By default, they are all in lowercase. If you are setting up in a NetWare 4
environment, the destination must be renamed to uppercase to match PCONSOLE’s
entry. Please see set dest on page 107 for information on changing names.
• In a PSERVER setup, did you ensure that you were in bindery emulation mode? If
you were, then did you do your entire print setup (i.e. queue, print server, printer)
in this mode? It is important to create all print setup elements in this mode.
• Is there a password set for the M208 to utilize when it is logging in to the file
server? Make sure the M208’s PSERVER password matches that of the
PCONSOLE’s PSERVER setup or set both places to no password.
• Is there an entry when a list rprinter is done on the M208? When the M208 is
configured as an RPRINTER, this command should produce the appropriate entry.
Please see Host Software on page 63 for details on using the provided DOS host
software, npsh.exe, to communicate with the unit in a Novell-only environment.
• Have you tried using the M208’s debug novell command to see if it even
recognizes any file servers on the network? You can use the DOS host software,
npsh.exe, to communicate with the unit.
• If you look in CURRENT QUEUE STATUS within the PRINT QUEUE
INFORMATION menu in PCONSOLE, can new servers attach to this queue?
• If you’re configuring the M208 as an RPRINTER, have you setup the CONFIG
file accordingly? Is SYS VOLUME correct for your particular environment or was
it configured differently upon your Novell installation?
• If the M208 has logged in to the file server but has not attached to the queue, there
may be a permission problem. Make sure the appropriate users have rights to this
queue (they should be in the group “everyone.”) Also, you may have to assign the
queue to “root” so that is available to everyone.
If none of these help your situation, you may want to try the whole setup again. Com-
pletely delete the setup that is giving you trouble and go through the setup again fol-
lowing each step carefully.
Be sure to reboot the M208 before beginning a new setup and after completing either a
PSERVER or RPRINTER setup. Wait at least a minute for the M208 to login and
attach to a queue.
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