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GETTING HELP WITH THE M208: Warranty 175
• excessive environmental conditions including electrical power surges,
temperature, humidity, or any other irregularities,
• negligence or abuse.
Warranty Claim Procedure
Please use the following guidelines when shipping goods back for warranty claim:
• Get an RMA number and shipping instructions from Microplex using one of the
methods mentioned in Help Methods Available on page 171.
• Indicate the RMA number clearly on the address label of the shipping carton.
• Include a copy of the invoice/receipt.
• Package the product securely, in original packaging if possible, to prevent damage
during shipping.
• Ship ONLY BY FEDERAL EXPRESS, insured and collect.
Using any other shipping company may result in charges to your company. Microplex
will pre-pay the return shipping charges with Federal Express.
• If you ship from a country other than Canada, type (on any paper) a commercial
invoice containing the following information:
• your address,
• Microplex’s address (as consignee),
• country of origin of the product (i.e. Canada),
• number of packages in the shipment,
• description of the product,
• quantity,
• total value of shipment (your total purchase price),
• reason for return (e.g. warranty repair),
• a declaration.
This invoice must accompany the returned product to meet Canadian customs require-
ments. Please see Sample Commercial Invoice on page 176.
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