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172 GETTING HELP WITH THE M208: Technical Support
related to the different products and information available.
If you cannot access this site over the Internet, a 1-900 number is also provided. This
is a dial-up line that goes directly to this FTP site. You can login “anonymous” and no
password is required. The number is 1-900-468-7727.
A fee is charged for using this number.
Email
Two email addresses are provided if you want to contact Microplex. Please write to
info@microplex.com if you have any general product questions or problems with
the unit. Contact
support@microplex.com if you need technical assistance but
before doing so, please see Technical Support on page 172.
For specific service and support procedures, please see the following sub-sections.
Technical Support
Microplex offers technical support for any problems you may have with your M208. It
is available through any of the methods mentioned in Help Methods Available on page
171.
If you decide to call Microplex, you may be placed in a call queue depending on the
current support load. A support technician will get back to you as soon as one comes
available.
Email is usually the quickest option.
Requirements Before Contacting Technical Support
Before contacting Microplex for help, it is important that you:
• go through the troubleshooting suggestions described in TROUBLESHOOTING
THE M208 on page 159,
• delete your current print setup and try again.
If the printing problem still persists, please have this information on hand to speed up
the technical support process:
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