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GETTING HELP WITH THE M208: Overview 171
GETTING HELP WITH THE M208
Overview
This is an important chapter to read if you are in need of any assistance with the
M208. It covers the procedures for obtaining technical support, upgrade packages, and
general product information and software, and it explains Microplex’s warranty pol-
icy.
Help Methods Available
Support and information regarding your Microplex product can be obtained via sev-
eral methods:
• WWW site:
http://www.microplex.com/,
• FTP site:
ftp.microplex.com,
• Email:
info@microplex.com or support@microplex.com,
• Tel: +1 604 444-4232 or +1 800 665-7798 (in North America),
• Fax: +1 604 444-4239.
These methods are described next.
WWW Site
Microplex’s HTTP site contains information on the company as well as detailed infor-
mation on the M208 including data sheets and technical bulletins. In addition, the lat-
est software and manuals are always available.
Using whatever Web browser you have available, you need to get to the URL,
http://microplex.com/.
FTP Site
The FTP site contains similar data to the HTTP site.
The site is located at
ftp.microplex.com and once logged in as an “anonymous”
user, change to the directory
/support where you’ll find various sub-directories