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Chapter 8. Configuration planning 131
Figure 8-3 DS6000 series configured for remote support
8.2.6 Call home
The DS6000 has the capability to enable a call home facility. The call home facility is only
available by way of e-mail. The DS Management Console must be connected to your local
area network to be able to receive e-mail notification. On error identification, the user may
decide to ask IBM for assistance.
8.2.7 Simple Network Management Protocol (SNMP)
The storage unit generates SNMP traps and supports a read-only management information
base (MIB) to allow monitoring by your network. You have to decide which server is going to
receive the SNMP traps.
8.3 DS6000 licensed functions
Licensed functions include the storage unit’s operating system and functions. These include
both required features and optional features.
LAN
Firewall
LAN
Firewall
Internet
Error
(1)
Customer
ask IBM
for help (2
)
IBM assists
by phone or
remote
connection
DS6000
Customer
Management
GUI
IBM Service
Center
IBM support server
VPN
tunnel