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Using COMMAND CENTER
8-28 ADVANCED OPERATION GUIDE
Troubleshooting
Consult the table below to find basic solutions for problems you may encounter with
COMMAND CENTER.
Symptom Check Items Corrective Action Reference
I can’t access
COMMAND
CENTER.
Is the power turned on to this
machine?
Turn the power on to this
machine, wait until it is a ready
state, and try to access
COMMAND CENTER.
Operation
Guide
Is the network cable properly
connected?
Connect the network cable
properly.
Operation
Guide
Are the network settings that
are made in this machine
correct?
Perform the network settings
from the operation panel.
Contact your network
administrator for the appropriate
settings.
page 3-2
Is the IP address for this
machine entered correctly?
Enter the correct IP address.
Check the IP address with your
network administrator.
page 3-4
Are the LAN settings that are
made in your browser
application correct?
Check the settings made in your
browser application. Refer to the
Help function in your browser.
-
Has the administrator set up
an IP Filter function?
Access COMMAND CENTER
from an approved IP address.
page 8-19
The SNMP Read Community
settings function as passwords
to control read and write
access to the machine via
SNMP.
Access COMMAND CENTER
from an approved Read
Community.
page 8-22
Does the version of your
browser application support
operation using COMMAND
CENTER?
Use a browser application that
supports COMMAND CENTER.
page 8-1
Characters do not
display properly in
COMMAND
CENTER.
Does the version of your
browser application support
operation using COMMAND
CENTER?
Use a browser application that
supports COMMAND CENTER.
page 8-1
I can’t access the
other pages.
Has the administrator set a
password?
Enter the password. page 8-6
I can’t perform
settings.
Is the printer or scanner
currently in operation?
Wait until the operation has
been completed.
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