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Chapter 4 Using the ViewStation with a PC
© Polycom, Inc. 165 ViewStation User Guide
ViewStation Software
Downgrading Software
ViewStations operating on version 7.0+ software can downgrade to
software version 5.5. This may be done to allow a ViewStation with
older software with communicate to another ViewStation. Upgrading
both ViewStations to software version 7.0+ is strongly
recommended.
Note PC software applications such as Visual Concert PC only
operate on ViewStation software version 7.0.
Upgrading Software
The two methods for updating the ViewStation software are:
• Using an H.320 call
• Using the Polycom SoftUpdate application over a PC
connected to a LAN
Upgrading Software over ISDN
The software on the ViewStation can be upgraded using an H.320
video call only from another ViewStation. Upgrading software over
H.320 can only be done with a ViewStation of the exact model.
You can perform a software upgrade to the far site over your H.320
line during a call. Upgrading works best at 384 Kbps.
Caution Do not power off the ViewStation during the software
update process. If you power off a ViewStation during the download
process, the ViewStation reverts to its original software version.
The ViewStation automatically restarts once the software upgrade
process is complete.
Complete the following steps to upgrade a system:
1. Place a video call to the far site ViewStation.
2. Select System Info > Admin Setup > Security and write down
the passwords that appear on the Security screen of the site
you want to upgrade.