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© Polycom, Inc. 177 ViewStation User Guide
6
Troubleshooting
General Problems
Symptom Cause Solution
Slow blinking green light
appears on the front of the
ViewStation.
The system is sleeping. System is in sleep mode. This is normal.
The system wakes up on any action from
the remote control or on an incoming call.
Amber light appears on the
front of the ViewStation.
The system is in a call. This is normal.
Green light appears on the front
on the ViewStation.
The system is not in a call. This is normal.
Cannot enter the System Setup
menus.
System is password protected.
Password has been forgotten.
Go to Diagnostics menu and perform a
system reset. This erases all your system
settings except for your address book. You
may then enter a new password in the
Security menu. Be sure all your ISDN
infomation has been recoreded before this
process is initiated.
System starts in the Software
Update screen.
System software is corrupt or
not loaded properly.
Load system software on the ViewStation
from your PC.