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Chapter 6 Troubleshooting
ViewStation User Guide 180 www.polycom.com
Video
Symptom Cause Solution
The monitor is blank. The ViewStation goes to sleep
mode after four minutes of
inactivity.
Pick up the remote control to wake
up the ViewStation
Picture slow or jerky. Only one 64 Kpbs channel is
connecting in your call.
Check the ISDN number of the far
site. Ask the far site to call your site.
Verify network under the Network
Status menu (System Info >
Diagnostics > Network Stats.)
Excessive motion in the picture you
are receiving.
A background with less motion
provides a better, smoother video
picture.
Near site camera does not pan
or tilt.
You are attempting to move a
camera that does not have
pan/tilt/zoom capabilities.
Make sure you have selected a
pan/tilt/zoom camera.
Blue screen in the PIP window. No video input. Check that there is a video source
present on the selected input.
Camera selection is incorrect. Check camera selection on the
Camera screen.
The VCR input is selected and the
VCR is idle or not running. Most
VCRs generate a blue screen
when the tape is not playing.
Select a different input on the
ViewStation, or play a tape on the
VCR.