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Chapter 6 Troubleshooting
ViewStation User Guide 186 www.polycom.com
Presentations
Symptom Cause Solution
Web browser does not
allow display of
PowerPoint
presentations from the
PC to the ViewStation.
Wrong version of Web browser.
Presenting PowerPoint slides works
with Microsoft Internet Explorer
version 3.02 or higher on Windows
95/98/ME and Windows NT/2000
Workstation. Presenting PowerPoint
slides also works with Internet
Explorer 5.5 on Windows
95/98/ME/2000. You may need to
load service packs to your browser.
This function does not work with
Netscape Communicator or
Netscape Navigator.
Cannot connect to the
PC from the
ViewStation for
presentation. The PC
name is there but the
PC presentation cannot
be accessed when the
SLIDES button is
pressed.
Incorrect password. Enter correct password that was
entered on the PC.
Firewall between the ViewStation
and the PC.
Consult your IT manager.
Too many presenters. The
ViewStation allows a maximum of
eight presenters or PCs to be
logged on at one time.
Have extra presenters disconnect.
Snapshots and
presentations cannot be
accessed though the
PC has access to the
main Web page of the
ViewStation.
Too many viewers logged in. The
ViewStation supports up to 15
viewers via the Web browser in a
point-to-point call, up to10 viewers
in a 3-way call, and up to 8 viewers
in a 4-way call.
Have extra viewers disconnect.
Change the slide-viewing password
on the Security screen to allow only
authorized viewers.