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Chapter 6 Troubleshooting
© Polycom, Inc. 187 ViewStation User Guide
Symptom Cause Solution
Cannot view
presentation or
snapshots from the
web.
Security level set to “High” on Web
browser.
Lower the security level on the Web
browser to “Medium” or “None.”
Wrong version of web browser. For viewing snapshots or slides from
the Web, the ViewStation supports
Internet Explorer 3.02 or higher. The
ViewStation supports Netscape 4.0
or higher.
Incorrect viewing password. To check the slide and snapshot
viewing password and other
information about your presentation,
press the INFO button on the remote
control during a presentation. The
viewing password may be changed
on the Security screen.
PowerPoint
presentation does not
export.
Wrong version of Microsoft
PowerPoint.
Use Microsoft PowerPoint 97 or
2000.
Insufficient disk space. Slides are converted to JPEG files
and are stored in the Windows/Temp
directory on your PC. Create more
disk space on your PC.
There are too many presentations
on the ViewStation. Only eight
presentations are allowed.
Delete some presentations from the
ViewStation and restart the system.
Presentation is too large. Separate large presentations into
two smaller presentations.