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User's Guide
6-2 Solving Problems
Correcting Operating Errors
These errors occur during normal operation to notify you of an action you
must perform before printing can continue. After you correct the error,
printing resumes where it left off.
This error message appears when the printer detects a paper jam while
printing, ejecting the current page, or parking the paper.
Corrective actions:
99
99
9 If the paper is jammed, carefully remove the jammed paper and press
the Ready button.
99
99
9 If you're using pin-fed forms and the paper does not appear to be
jammed, make sure that the paper is taut between the tractors. The
printer can falsely detect a paper jam if pin-feed paper is too loose to
turn the paper detection wheel. Then, press the Ready button to
continue printing.
99
99
9 If you're ejecting a very long cut sheet, press the Form Feed button.
After the sheet ejects, press the Ready button to continue printing.
99
99
9 If you're parking pin-feed paper, tear off the last printed sheet and
press the Paper Park button again. After the paper parks, press the
Ready button.
99
99
9 If this error recurs with no paper in the printer, the paper sensor may
be falsely detecting paper. Check to see if there is a small scrap of
paper caught in front of the sensor. If not, try cleaning the platen as
described in Cleaning the Platen and Bail Rollers in the Cleaning
and Maintenance section of this guide. To clear the error, press the
Ready button.
CLEAR PAPER JAM
User's Guide
6-2 Solving Problems
Correcting Operating Errors
These errors occur during normal operation to notify you of an action you
must perform before printing can continue. After you correct the error,
printing resumes where it left off.
This error message appears when the printer detects a paper jam while
printing, ejecting the current page, or parking the paper.
Corrective actions:
99
99
9 If the paper is jammed, carefully remove the jammed paper and press
the Ready button.
99
99
9 If you're using pin-fed forms and the paper does not appear to be
jammed, make sure that the paper is taut between the tractors. The
printer can falsely detect a paper jam if pin-feed paper is too loose to
turn the paper detection wheel. Then, press the Ready button to
continue printing.
99
99
9 If you're ejecting a very long cut sheet, press the Form Feed button.
After the sheet ejects, press the Ready button to continue printing.
99
99
9 If you're parking pin-feed paper, tear off the last printed sheet and
press the Paper Park button again. After the paper parks, press the
Ready button.
99
99
9 If this error recurs with no paper in the printer, the paper sensor may
be falsely detecting paper. Check to see if there is a small scrap of
paper caught in front of the sensor. If not, try cleaning the platen as
described in Cleaning the Platen and Bail Rollers in the Cleaning
and Maintenance section of this guide. To clear the error, press the
Ready button.
CLEAR PAPER JAM