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User's Guide
6-4 Solving Problems
Correcting Operating Errors—continued
This error message appears when one of the following conditions exists:
99
99
9 You turn on the printer without a ribbon cartridge installed.
99
99
9 The ribbon cartridge is not fully seated on the printer carriage.
99
99
9 The printer is unable to detect the ribbon cartridge at the home
position due to a malfunctioning ribbon home sensor.
When this message appears, printing continues although the colors may
be wrong.
Corrective action: If no ribbon cartridge is installed, install a cartridge.
If a cartridge is already installed, remove it and then reinstall it; or use
another ribbon cartridge. Then, press the Ready button twice to clear
the error. If the error recurs, the ribbon home sensor may need to be
re-aligned or replaced. Contact your Service Representative.
This error message appears when you press a control panel button that has
been locked to prevent unauthorized changes.
Corrective action: To temporarily unlock all control panel functions,
hold down the Alt and Form Feed buttons and press the Setup button
twice. To re-lock the control panel functions, press this button combina-
tion again. For more information, refer to Locking Control Panel
Functions later in this section.
This error message appears when you attempt to park pin-feed paper
while using a top-mounted, pull-tractor option or you attempt to re-
calibrate the paper sensor with paper loaded in the printer.
Corrective action: Manually unload the paper and press the Ready
button.
RIBBON ERROR
UNAVAILABLE
UNLOAD PAPER
User's Guide
6-4 Solving Problems
Correcting Operating Errors—continued
This error message appears when one of the following conditions exists:
99
99
9 You turn on the printer without a ribbon cartridge installed.
99
99
9 The ribbon cartridge is not fully seated on the printer carriage.
99
99
9 The printer is unable to detect the ribbon cartridge at the home
position due to a malfunctioning ribbon home sensor.
When this message appears, printing continues although the colors may
be wrong.
Corrective action: If no ribbon cartridge is installed, install a cartridge.
If a cartridge is already installed, remove it and then reinstall it; or use
another ribbon cartridge. Then, press the Ready button twice to clear
the error. If the error recurs, the ribbon home sensor may need to be
re-aligned or replaced. Contact your Service Representative.
This error message appears when you press a control panel button that has
been locked to prevent unauthorized changes.
Corrective action: To temporarily unlock all control panel functions,
hold down the Alt and Form Feed buttons and press the Setup button
twice. To re-lock the control panel functions, press this button combina-
tion again. For more information, refer to Locking Control Panel
Functions later in this section.
This error message appears when you attempt to park pin-feed paper
while using a top-mounted, pull-tractor option or you attempt to re-
calibrate the paper sensor with paper loaded in the printer.
Corrective action: Manually unload the paper and press the Ready
button.
RIBBON ERROR
UNAVAILABLE
UNLOAD PAPER