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User's Guide
A-6 Bottom-Feed Tractors
Troubleshooting
If you experience a problem while using the bottom-feed forms tractors,
consult the following table for assistance. This troubleshooting informa-
tion pertains only to the bottom-feed forms tractors. For additional
troubleshooting information, refer to the Solving Problems section.
Table A-1. Troubleshooting the Bottom-Feed Tractors
Symptom Probable Cause/Corrective Action
Tractors are hard to reach and
99
99
9 Raise front of printer onto
adjust while loading paper. pop-down supports.
Pop-down supports don't lock into
99
99
9 Lift front edge of printer until
place or won't unlock. supports are fully extended and
off of printer stand. If neces-
sary, gently rock supports for-
ward and backward until they
slide into place.
When you press Form feed button,
99
99
9 Bottom-feed tractors are not
paper does not advance. activated. Press Paper Path
button as needed to select
Bottom paper path.
Paper advances but jams before
99
99
9 Paper is misaligned on bottom-
entering bottom of printer. feed tractors. Reload paper.
Paper advances into printer but
99
99
9 Printhead is too close to platen.
jams inside. Make sure PH GAP and
PFORCE parameters on
Setup menu are set to Auto.
99
99
9 A torn or crumpled piece of
paper is blocking paper entry
slot. Inspect bottom paper
entry slot and remove debris.
User's Guide
A-6 Bottom-Feed Tractors
Troubleshooting
If you experience a problem while using the bottom-feed forms tractors,
consult the following table for assistance. This troubleshooting informa-
tion pertains only to the bottom-feed forms tractors. For additional
troubleshooting information, refer to the Solving Problems section.
Table A-1. Troubleshooting the Bottom-Feed Tractors
Symptom Probable Cause/Corrective Action
Tractors are hard to reach and
99
99
9 Raise front of printer onto
adjust while loading paper. pop-down supports.
Pop-down supports don't lock into
99
99
9 Lift front edge of printer until
place or won't unlock. supports are fully extended and
off of printer stand. If neces-
sary, gently rock supports for-
ward and backward until they
slide into place.
When you press Form feed button,
99
99
9 Bottom-feed tractors are not
paper does not advance. activated. Press Paper Path
button as needed to select
Bottom paper path.
Paper advances but jams before
99
99
9 Paper is misaligned on bottom-
entering bottom of printer. feed tractors. Reload paper.
Paper advances into printer but
99
99
9 Printhead is too close to platen.
jams inside. Make sure PH GAP and
PFORCE parameters on
Setup menu are set to Auto.
99
99
9 A torn or crumpled piece of
paper is blocking paper entry
slot. Inspect bottom paper
entry slot and remove debris.