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User's Guide
Solving Problems 6-13
Table 6-1. Troubleshooting Guide––continued
Symptom Probable Cause/Corrective Action
Self test runs ok, but printer re-
99
99
9 Printing is paused; press
mains idle when computer sends Ready button.
print data.
99
99
9 Wrong INTRFCE setting on
Setup menu. Check setting.
99
99
9 Interface cable to computer
is loose, defective or wired
incorrectly. Check interface
cable.
99
99
9 Computer is sending data to
wrong output port. Check
port assignment.
99
99
9 Interface is fouled up. Turn
computer and printer off, then
back on. Or, try a different
output port.
Printing is too light.
99
99
9 Ribbon is worn. Replace rib-
bon cartridge.
99
99
9 Print density fine-adjustment
is set too light. Hold down
Print Density button and
re-adjust print density.
99
99
9 PH GAP and PFORCE param-
eters on Setup menu are not
set to Auto, or settings are
incorrect. Check settings.
99
99
9 Ribbon cartridge is not fully
seated on carriage. Re-install
ribbon cartridge.
User's Guide
Solving Problems 6-13
Table 6-1. Troubleshooting Guide––continued
Symptom Probable Cause/Corrective Action
Self test runs ok, but printer re-
99
99
9 Printing is paused; press
mains idle when computer sends Ready button.
print data.
99
99
9 Wrong INTRFCE setting on
Setup menu. Check setting.
99
99
9 Interface cable to computer
is loose, defective or wired
incorrectly. Check interface
cable.
99
99
9 Computer is sending data to
wrong output port. Check
port assignment.
99
99
9 Interface is fouled up. Turn
computer and printer off, then
back on. Or, try a different
output port.
Printing is too light.
99
99
9 Ribbon is worn. Replace rib-
bon cartridge.
99
99
9 Print density fine-adjustment
is set too light. Hold down
Print Density button and
re-adjust print density.
99
99
9 PH GAP and PFORCE param-
eters on Setup menu are not
set to Auto, or settings are
incorrect. Check settings.
99
99
9 Ribbon cartridge is not fully
seated on carriage. Re-install
ribbon cartridge.