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TROUBLESHOOTING AND ROUTINE MAINTENANCE
21 - 2
Error Messages
Error Message Cause Action
CHECK CASSETTE MFC cassette cover is open Close cassette cover or install
or MFC cassette is not cassette properly.
installed properly.
CHECK PAPER MFC is out of paper. Add paper to cassette.
CHECK PAPER SIZE Your Paper Size setting may Change either paper in
not match the size of paper cassette or change Paper
in the cassette. Size setting.
CHECK SCAN LOCK The scanner lock is locked. Release the scanner lock
lever. If you see MACHINE
ERROR AF (or AE), stop
operation and call Customer
Service for assistance:
USA: 1-800-284-4329
From within Canada:
1-800-853-6660
From within Montreal:
1-514-685-6464
COMM. ERROR Poor phone line quality Try the call again. If problem
caused communication error. continues, call Telephone
Company to check your
phone line.
CONNECTION FAIL You tried to poll a fax Verify the other party’s
machine that is not in polling setup.
Polled Waiting mode.
COOLING DOWN The print head has Unplug the MFC and wait
overheated. 30 minutes for it to cool.
COVER OPEN Scanner cover is not closed Press the Scanner Cover
completely. Release Button and lift the
scanner cover, then close it.
DISCONNECTED The other party or other Try to transmit or receive
party’s fax machine again.
terminated the call.
DOCUMENT JAM Documents were not inserted See page 21-4.
or fed properly, or document
scanned from ADF was longer
than about 40 inches (90cm).
INK EMPTY One or more of the ink Replace the ink cartridges.
cartridges is out of ink. (See pages 21-16.)