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TROUBLESHOOTING AND ROUTINE MAINTENANCE
Difficulty Suggestions
MFC Does Not Answer Make sure the MFC is not in MANUAL mode.
When Called. Check for dial tone. If possible, call your MFC
to hear it answer. If there is still no answer,
check the telephone line cord connection. If
there is no ringing when you call your MFC,
call your Telephone Company to check the line.
Poor Transmitting Try changing your resolution to FINE or
Quality SUPERFINE. Make a copy to verify
your MFC’s scanner operation.
Transmission There is probably temporary noise or static on
Verification Report the line. Try sending the fax again. If the
says “Result:NG” problem continues, call the Telephone Company
to check your phone line.
Vertical Black Lines If the copy you made shows the same problem,
When Sending your scanner is dirty. (See Cleaning the Scanner
page 21-14.)
Transferring a Fax Call If you answered at an external or extension to the
MFC. phone, press your Fax Receive Code (default
setting is
51). When your MFC answers, hang
up.
Custom Features on a If you have Voice Mail, Distinctive Ring, an
Single Line alarm system or any other custom feature on a
single line with your MFC, it may create a
problem sending or receiving fax data.
Horizontal lines Clean the print head. (See Cleaning the Print
appear in Text or Head on page 21-10.) If you clean the
Graphics. print heads five times and the print has not
improved, call Brother Customer Service at
1-800-284-4329 (USA), 1-800-853-6660
(from within Canada) or 1-514-685-6464
(from within Montreal).
TWAIN Errors appear Make sure the Brother TWAIN Driver is
while scanning. selected as the primary source. In PaperPort
®
,
click File | Select Source, highlight the Brother
TWAIN Driver and click Select.
Phone Line
or
Connections
Sending
Faxes
Handling
Incoming
Calls
Printing
Difficulties
For example: If you are sending or receiving a
fax message while a custom feature signal
comes through on the line, the signal can
temporarily interrupt or disrupt the fax data.
Brother’s ECM feature should help overcome
this problem. This condition is related to the
telephone system industry, and is common to all
devices that send and receive information on a
single, shared line with custom features. If
avoiding a slight interruption is crucial to your
business, a separate line with no custom
features is recommended.
Scanning
Difficulties