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TROUBLESHOOTING AND ROUTINE MAINTENANCE
Error Messages
Error Message Cause Action
MACHINE ERROR MFC has a mechanical Call Brother Customer
XX problem. Service.
USA: 1-800-284-4329
From within Canada:
1-800-853-6660
From within Montreal:
1-514-685-6464
MEMORY FULL You can’t store data in the See page 10-2.
memory.
NEAR EMPTY One or more of the ink Order a new ink cartridge.
cartridges is running (See page ii.)
out of ink.
NO RESPONSE/BUSY The number you dialed does Verify the number and try
not answer or is busy. again.
NOT REGISTERED You tried to access a Set up the One Touch or
One Touch or Speed Dial Speed Dial number.
number that is not (See pages 7-1, 7-2.)
programmed.
PLS OPEN COVER A page, piece of paper or Press the Scanner Cover
paper clip, etc. may be Release Button and lift
jammed inside the MFC. the scanner cover. If you
see any jammed paper or
other item, gently pull it out,
then close the scanner cover.
If the error message remains,
open and close the scanner
cover again. If the MFC
cannot reset itself and return
to the date and time prompt,
it will display MACHINE
ERROR XX. Please call
Brother Customer Service
and tell them the Machine
Error number, at:
USA: 1-800-284-4329
From within Canada:
1-800-853-6660
From within Montreal:
1-514-685-6464
PRINTER JAM The paper is jammed in the See page 21-5.
MFC.
SET CARTRIDGES An ink cartridge is not Re-install the ink, seating it
installed properly. properly.
(See pages 21-16—21-19.)
WARMING UP The print head detects low Wait until the MFC warms
temperature. up.