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21 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE
21
21
Troubleshooting and
routine maintenance
Troubleshooting
Error Messages
As with any sophisticated office product, errors may occur. If this
happens, your MFC identify the problem and displays an error
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional
help, call the Brother fax back system (USA only).
In USA only: 1-800-521-2846
IMPORTANT
For technical and operational help, you must call the country where
you bought the MFC. Calls must be made from within that country.
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION
CHECK
CARTRIDGE
An ink cartridge is not properly installed. Take out the ink cartridge and put it
in again it seating it properly.
See Replacing the ink cartridge on
page 21-17.
CHECK
ORIGINAL
Original was not inserted or fed properly, or was
larger than 40 inches (90cm) when it was
scanned through the ADF.
See Original jams on page 21-3.
CHECK PAPER
SIZE
Paper is not the correct size. Reload the correct size of paper,
and then press
Fax Start
.
CHECK PAPER The MFC is out of paper. Add paper, and then press
Fax
Start
.
COMM. ERROR Poor phone line quality caused a
communication error.
Try the call again. If the problem
continues, call the telephone
company and ask them to check
your phone line.
CONNECTION
FAIL
You tried to poll a fax machine that is not in
Polled Waiting mode.
Check the other fax machine’s
polling setup.
COVER OPEN The scanner cover is not closed completely. Pull the Scanner Cover Release
Lever and lift the scanner cover and
then close it again.
DISCONNECTED
The other person or other person’s fax machine
stopped the call.
Try to send or receive again.