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TROUBLESHOOTING AND ROUTINE MAINTENANCE 21 - 12
12
Repeat Steps 1 and 2 (in Print Quality Check) to print another
sample Print Quality Check Sheet and then check it.
13
Press Stop/Exit.
If you still see missing ink in this Print Quality Check Sheet, repeat
the cleaning and test print procedures at least five times. If ink is still
missing after the fifth cleaning and test print, replace the ink cartridge
for the clogged color. (Perhaps the ink cartridge was in your MFC
over six months or the expiration date written on the cartridge
package has passed. Or, the ink may not have been stored properly
before use.)
After replacing the ink cartridge, check it by printing another Print
Quality Check Sheet. If the problem still exists, repeat the cleaning
and test print procedures at least five times for the new ink cartridge.
If ink is still missing, call Customer Service at 1-800-284-4329 (in
USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (in
Montreal).
Caution
Do NOT touch the print head. Touching the print heads may cause
permanent damage and may void the print head’s warranty.
When an ink head nozzle
is clogged the printed
sample looks like this.
After the ink head nozzle
is cleaned, the horizontal
lines are gone.