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TROUBLESHOOTING AND ROUTINE MAINTENANCE 21 - 2
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION
DOC. COVER
OPEN
The document cover is open. Remove any paper from the ADF and
close the document cover, and then
press
Stop/Exit
.
DR MODE IN
USE
The machine is set to Distinctive Ring mode.
You can not change the Receive Mode from
Manual to another mode.
Set Distinctive Ring to OFF. (See
Turning off the Distinctive Ring on
page 5-11.)
HIGH
TEMPERATURE
The print heads are too warm. Allow the MFC to cool down.
INK EMPTY One or more of the ink cartridges is empty. The
MFC will stop all print operations. While memory
is available, black and white faxes will be
received into memory. If a sending machine has
a color fax, the MFC’s ‘handshake’ will request
that the fax be sent as black and white. If the
sending machine has the ability to convert it, the
color fax will be received into memory as a black
and white fax. Only MFC’s that are connected
with a USB cable will be able to perform scan
operations. MFCs that are connected with a
parallel cable, will not scan.
To ensure good print quality, the MFC will
regularly clean the print heads. You can press
Ink
to start the cleaning process when needed.
(The cleaning process uses up ink and can
cause the ink to run out.)
Replace the ink cartridges. See
page 21-17.
LOW
TEMPERATURE
The print heads are too cold. Allow the machine to warm up.
MACHINE
ERROR XX
The MFC has a mechanical problem. Call Brother Customer Service.
In USA: 1-800-284-4329
In Canada: 1-877-BROTHER
In Montreal: (514) 685-6464
MEDIA ERROR The media card is either bad or not formatted. Reinsert the correct media card.
NEAR EMPTY One or more of the ink cartridges are running out
of ink. See INK EMPTY.
Order a new ink cartridge.
See Ordering accessories and
supplies on page ii.
NO FILE The media card in the media drive does not
contain a .JPG file.
Reinsert the correct media card.
NO RESPONSE/
BUSY
The number you dialed does not answer or is
busy.
Verify the number and try again.
NOT
REGISTERED
You tried to access a Speed Dial number that is
not programmed.
Set up the Speed Dial number.
See Storing Speed Dial numbers on
page 7-1.
OUT OF
MEMORY
The data is too large for the MFC’s memory. See Out of memory message on
page 10-3.
PAPER JAM The paper is jammed in the MFC. See Printer Jam or Paper Jam on
page 21-4.
UNSUPPORTED
CARD
You inserted the media card which can not be
used.
Reinsert the correct media card.