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21 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE
DIFFICULTY SUGGESTIONS
Cannot print when using Paint
Brush.
Try setting the Display setting to ’256 colors.’
Cannot print when using
Adobe Illustrator.
Try to reduce the print resolution.
Thick lines and thin lines
appear alternately. (banding)
Turn OFF ’Bi-Directional Printing’ from the ’Basic’ tab in the printer
driver.
There are some dense lines. Turn ON ’Reverse Order’ from the ’Paper’ tab in the printer driver.
When using ATM fonts, some
characters are missing or
some characters are printed in
their place.
If you are using Windows¨ 95 or 98, select ’Printer Settings’ from the
’Start’ menu. Open ’Brother XXXX’ properties. Click ’Spool Setting’ on
the ’Details’ tab. Select ’RAW’ from ’Spool Data Format.’
Printing is slow. In the Quality/Color tab of the Print dialog box, select Auto in the
Document section.
True2Life
®
is not working
correctly.
If the image data is not full color in your application (Such as 256 color),
True2Life
®
will not work. Please use at least 24 bit color data with the
True2Life
®
feature.
‘Unable to write to LPT1’ or
‘LPT1 already in use’ Error
Message appears.
1.Make sure the MFC is on (plugged into the AC outlet) and that it is connected
directly to the computer using the IEEE-1284 bi-directional parallel cable. The
cable must not go through another peripheral device (such as a Zip Drive, External
CD-ROM Drive, or Switch box) and should not belonger than 6 feet (2m).
2.Make sure the MFC is not showing an error message on the LCD.
3.Make sure that there are no other device drivers, using the parallel port,
or software applications running automatically that start up when you turn
on the computer (such as, drivers for Zip Drivers, External CD-ROM
Drive, and so on.).
Suggested areas to check: (Load=, Run=command lines in the win.ini file
or the Startup Group).
4.Ask with your computer manufacturer to confirm that the computer’s
parallel port settings in the BIOS are set to support a bi-directional
machine, such as Parallel Port Mode-ECP
‘MFC is Busy’ or ‘MFC
Connect Failure’ Error
Message appears.
‘MFC Connect Failure’ If the MFC is not connected to your PC and you have loaded the Brother
software, the PC will show ‘MFC Connect Failure’ each time you restart
Windows
®
. You can ignore this message or you can turn it off by
deselecting the
AutoLoad PopUp
check box in the Brother Control
Center chapter. (See How to turn off AutoLoad on page 14-2.)
PhotoCapture Center™ Difficulties
Removable Disk does not
work properly.
a) Have you installed the Windows
®
2000 update?
If not, do the following:
1. Disconnect the USB cable.
2. Install the Windows 2000
®
update. Please see the Quick Setup
Guide.
After the installation the PC will be automatically restarted.
3. Wait about 1 minute after you reboot the PC, and then connect the
USB cable.
b) Take out the media card and put it back in again.
c) If you have tried "Eject", you must take out the media card before you
continue.
d) If an error message appears when you try to eject the media card, it
means the card is being accessed.
Wait a while and then try again.
e) If all of the above do not work, please turn off your PC and MFC, and
then turn them on again.
(You will have to unplug the power cord of the MFC to turn it off.)