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Canon MultiPASS L60 User’s Manual ENGLISH
11-22 Chapter 11Frequently Asked Questions
Problem Possible cause Solution
Cannot send a fax? (continued) An error may have occurred
during sending.
Print an activity report and
check for an error code. See
page 10-2.
There may be a problem with
the telephone line.
Make sure you have a dial tone
on the optional handset or
telephone. If not, contact your
local telephone company.
The receiving fax machine
may not be a G3 fax machine.
Make sure the receiving fax
machine is compatible with the
MultiPASS L60 (which is a G3
fax machine).
If none of the above solve the problem, try unplugging the MultiPASS L60 for at
least five seconds, then plugging it back in. If the problem persists, contact your
local authorised Canon dealer or the Canon help line. Please note that any
documents stored in memory will be erased when the MultiPASS L60 is
unplugged.
Images on faxes received from
the MultiPASS L60 are spotted
or dirty?
The receiving fax machine
may not be working properly.
Check the MultiPASS L60 by
making a copy. If the image is
clear, the problem may be in the
receiving fax machine.
The document may not be
properly inserted in the
Automatic Document Feeder
(ADF).
Remove the document and feed
it correctly into the Automatic
Document Feeder (ADF).
The MultiPASS L60 cannot
send a fax using ECM? (ECM
TX does not appear in the
LCD display when sending.)
The receiving fax machine
may not support ECM.
If the receiving fax machine does
not support ECM, then the
MultiPASS L60 sends the fax in
normal mode without error
checking.