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Cisco ONS 15327 Troubleshooting Guide, R3.4
April 2003
Chapter 1 General Troubleshooting
PC Connectivity Troubleshooting
Step 3 If the workstation has connectivity to the ONS 15327, the ping is successful and displays a reply from
the IP address. If the workstation does not have connectivity, a “Request timed out” message displays.
Step 4 If the ping is successful, an active TCP/IP connection exists. Restart CTC.
Step 5 If the ping is not successful and the workstation connects to the ONS 15327 through a LAN, check that
the workstation’s IP address is on the same subnet as the ONS node.
Step 6 If the ping is not successful and the workstation connects directly to the ONS 15327, check that the link
light on the workstation’s NIC is illuminated.
1.5.5 The IP Address of the Node is Unknown
Symptom The IP address of the node is unknown and you are unable to log in.
Table 1-7 describes the potential cause of the symptom and the solution.
Procedure: Retrieve Unknown Node IP Address
Step 1 Connect your PC directly to the active XTC card Ethernet port on the faceplate.
Step 2 Start the Sniffer application on your PC.
Step 3 Perform a hardware reset by pulling and reseating the active XTC card.
Step 4 After the XTC card completes resetting, it broadcasts its IP address. The Sniffer software on your PC
captures the IP address being broadcast.
Table 1-7 Retrieve the Unknown IP Address of the Node
Possible Problem Solution
The node is not set to
the default IP address.
Leave one XTC card in the shelf. Connect a PC directly to the remaining
XTC card and perform a hardware reset of the XTC card. The XTC card
transmits the IP address during the reset to enable you to capture the IP
address for login after the XTC has completed reset.
See the “Retrieve Unknown Node IP Address” procedure on page 1-51.