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Cisco ONS 15327 Troubleshooting Guide, R3.4
April 2003
Chapter 1 General Troubleshooting
CTC Operation Troubleshooting
Procedure: Launch CTC to Correct the Core Version Build
Step 1 Exit the current CTC session and completely close the browser.
Step 2 Start the browser.
Step 3 In the Node Name field, type the ONS 15327 IP address of the node that reported the alarm. This can be
the original IP address you logged on with or an IP address other than the original.
Step 4 Log into CTC. The browser downloads the JAR file from XTC.
1.6.10 Username or Password Does Not Match the XTC Information
Symptom A mismatch often occurs concurrently with a NOT-AUTHENTICATED alarm.
Table 1-18 describes the potential cause(s) of the symptom and the solution(s).
Table 1-17 Different CTC Releases Do Not Recognize Each Other
Possible Problem Solution
The software loaded on
the connecting
workstation and the
software on the XTC
card are incompatible.
This occurs when the XTC software is upgraded but the PC has not yet
upgraded the compatible CTC JAR file. It also occurs on login nodes with
compatible software that encounter other nodes in the network that have a
newer software version.
Note Remember to always log into the ONS node with the latest CTC core
version first. If you initially log into an ONS node running a CTC
core version of 2.2 or earlier and then attempt to log into another
ONS node in the network running a later CTC core version, the
earlier version node does not recognize the new node.
See the “Launch CTC to Correct the Core Version Build” procedure on
page 1-60.
Table 1-18 Username or Password Does Not Match the XTC Information
Possible Problem Solution
The username or
password entered does
not match the
information stored in
the XTC.
All ONS nodes must have the same username and password created to
display every ONS node in the network. You can also be locked out of certain
ONS nodes on a network if your username and password were not created on
those specific ONS nodes.
For initial logon to the ONS 15327, type the CISCO15 username in capital
letters and click Login (no password is required). If you are using CTC
Software Release 2.2.2 or earlier and CISCO15
does not work, type
cerent454 for the username.
See the “Verify Correct Username and Password” procedure on page 1-61.