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Cisco ONS 15327 Troubleshooting Guide, R3.4
April 2003
Chapter 1 General Troubleshooting
CTC Operation Troubleshooting
1.6.6 Node Icon is Gray on CTC Network View
Symptom The CTC network view shows one or more node icons as gray in color and without a node
name.
Table 1-13 describes the potential cause(s) of the symptom and the solution(s).
1.6.7 CTC Cannot Launch Due to Applet Security Restrictions
Symptom The error message “Unable to launch CTC due to applet security restrictions” appears after you
enter the IP address in the browser window.
Table 1-14 describes the potential cause(s) of the symptom and the solution(s).
Table 1-13 Node Icon is Gray on CTC Network View
Possible Problem Solution
Different CTC releases
are not recognizing each
other.
Usually accompanied by an INCOMPATIBLE-SW alarm. Correct the core
version build as described in the “1.6.9 Different CTC Releases Do Not
Recognize Each Other” section on page 1-59.
A username/password
mismatch.
Usually accompanied by a NOT-AUTHENTICATED alarm. Correct the
username and password as described in the “1.6.10 Username or Password
Does Not Match the XTC Information” section on page 1-60.
No IP connectivity
between nodes.
Usually accompanied by Ethernet-specific alarms. Verify the Ethernet
connections as described in the “1.6.15 Ethernet Connections” section on
page 1-62.
A lost DCC connection. Usually accompanied by an EOC alarm. Clear the EOC alarm and verify the
DCC connection as described in the “2.6.49 EOC” section on page 2-48.
Table 1-14 CTC Cannot Launch Due to Applet Security Restrictions
Possible Problem Solution
Did not execute the
javapolicyinstall.bat
file.
1. Verify that you have executed the javapolicyinstall.bat file on the
ONS 15327 software CD. This file is installed when you run the CTC
Setup Wizard. (Refer to the CTC installation information in the
Cisco ONS 15327 Procedure Guide for instructions).
2. If you ran the javapolicyinstall.bat file but still receive the error
message, you must manually edit the java.policy file on your computer.
See the “Manually Edit the java.policy File” procedure on page 1-58.
The java.policy file
might be incomplete.