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Cisco Secure ACS 3.0 for Windows 2000/NT Servers User Guide
78-13751-01, Version 3.0
Appendix A Troubleshooting Information for Cisco Secure ACS
Browser Issues
Browser Issues
Condition Recovery Action
The browser cannot bring up the
Cisco Secure ACS HTML
interface.
Open Internet Explorer or Netscape Navigator and choose Help >
About to determine the version of the browser. See System
Requirements, page 2-2 for a list of browsers supported by
Cisco Secure ACS and the Release Notes for known issues with a
particular browser version.
For information about various network scenarios that affect remote
administrative sessions, see Network Environments and Remote
Administrative Sessions, page 1-24.
The browser displays the Java
message that your session
connection is lost.
Check the idle timeout value for remote administrators. This is in
the Administration Control window. Increase the value as needed.
Administrator database appears
corrupted.
The remote Netscape client is caching the password. If you specify
an incorrect password, it is cached. When you attempt to
reauthenticate with the correct password, the incorrect password is
sent. Clear the cache before attempting to reauthenticate or close the
browser and open a new session.