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Appendix A Troubleshooting Information for Cisco Secure ACS
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A-14
Cisco Secure ACS 3.0 for Windows 2000/NT Servers User Guide
78-13751-01, Version 3.0
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Condition Recovery Action
The
active.csv report is blank. You changed protocol configurations recently.
Whenever protocol configurations change, the existing
active.csv
report file is renamed to yyyy
-mm-dd.csv, and a new, blank
active.csv report is generated
A report is blank. Make sure you have selected Log to reportname Report under
System Configuration: Logging: Log Target: reportname. You must
also set Network Configuration: servername: Access Server Type to
CiscoSecure ACS for Windows NT.
No Unknown User information
is included in reports.
The Unknown User database was changed. Accounting reports will
still contain unknown user information.
Two entries are logged for one
user session.
Make sure that remote logging and the Send Accounting
Information fields in the Proxy Distribution Table are not
configured to send accounting packets to the same location.
After you have changed the date
format, the Logged-In User list
and CSAdmin log still display
old format dates.
Restart the csadmin services by clicking X in the upper right corner
of the HTML interface.