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Chapter 6 Troubleshooting (10/100Base-T)
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• Have you tried repowering the printer? Wait about a minute before
checking to see if it has logged in and attached to a queue.
• Is the network connector fastened tightly to the unit?
• Is the PrintNet already servicing a queue on another file server? If so,
it cannot service another file server at the same time.
• Is there an entry when a
list rprinter
telnet command is done
on the PrintNet (not found on the Novell HTML status page)? When
the PrintNet is configured as an RPRINTER, this command should
produce the appropriate entry.
• If the PrintNet has logged in to the file server but has not attached to
the queue, there may be a permission problem. Make sure the
appropriate users have rights to this queue (they should be in the
group “everyone.”) Also, you may have to assign the queue to “root”
so that is available to everyone.
• Does the destination you used in your RPRINTER setup have the
Novell service enabled? Please see the “Commands” chapter for
information on enabling/disabling services.
• Try doing a
debug nest ipx
telnet command on the PrintNet (or
find the “IPX Layer” section on the Novell HTML status page). Check
that a board has been bound to the PrintNet, and that the network
number is correct for your network. If not, you may want to set a
specific frame type for the PrintNet to use. See the PrintNet
Commands section above. You can find out what frame type is bound
to which board number using the
debug nest odi
command (or
from the “ODI Layer” section on the Novell HTML status page).
• Try a
debug nest sap
telnet command (or find the “SAP” section
on the Novell HTML status page) to see if the PrintNet is seeing any
network activity.
• Try a
debug nest rprinter
telnet command (or find the
“RPRINTER” section on the Novell HTML status page). Look for an
entry for one of the numbers 4 to 7 under “ENP INFO”. The “dest”
field should match the destination used on the PrintNet. If no entry is
found, check that the destination has the Novell service enabled. If
the “ERROR-CODE” field has an error of 308, make sure no other
RPRINTER setup is servicing this printer object at the same time.