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Chapter 6 Troubleshooting (10/100Base-T)
116
• Is the PrintNet configured as the queue’s “Currently Attached
Server”? If not, make sure you have associated the queue and the
printer. See “Novell Host Configuration” on page 79.
• Is there a hold on the print job? If you select the job from PCON-
SOLE’s CURRENT PRINT JOB ENTRIES, change the User Hold or
Operator Hold to “no.”
• If you look in PCONSOLE’s CURRENT QUEUE STATUS within the
PRINT QUEUE INFORMATION menu, is the server configured to
service entries in this queue? It is possible to turn servicing off here.
If you’ve followed the suggestions above and are still having printing
problems, try rebooting the PrintNet. Then either review every step you
took when configuring the PrintNet, or try re-doing the setup, paying
special attention to each step explained in “Novell Host Configuration” on
page 79.
The job prints incorrectly
This category really can be broken down into several sub-categories such
as lost characters, garbled data, extra banner pages, or blank pages at
the end of the job. However, the reason for these mishaps can generally
be traced to the printing mechanism used on your Novell system. These
points should be considered when configuring your print method
(e.g., CAPTURE, NPRINT, etc.):
• Did you include the No Tabs option?
• Did you specify No Banner with PostScript printers?
• Did you turn off banner pages and form feeds if this is already taken
care of within an application or on the PrintNet? Doubling up of these
types of print features is easy to do since these options are provided
both on the PrintNet (in a model) and within the print command.
• Are you running the latest version of PSERVER (later than 1.22)? If
not, upgrade the PSERVER software.
• In a PSERVER setup, did you ensure that the printer name
(e.g.
d1prn
) was set up as “Defined Elsewhere”?
• Is the timeout option in the CAPTURE command set high enough so
the printer doesn’t time out before the print processing has had a
chance to complete? This can be a problem with graphic jobs.