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IPAssign Cannot Find the PrintNet
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Windows Troubleshooting Tips
This section provides information on possible solutions to some standard
configuration errors. If you require technical support, please have as
much of the following information as you can available when you call:
1. What level of software are you running?
2. What type of attachment do you have?
3. What is your host operating system?
4. Give a detailed description of the problem.
5. How often, and when, does the problem occur?
6. Give a detailed description of your network and the components
attached.
Please follow these tips to determine what the problem may be with your
PrintNet configuration.
IPAssign Cannot Find the PrintNet
• Have you loaded IPAssign onto a Windows station on the same
subnet as the PrintNet? IPAssign cannot see print servers across
routers unless BOOTP broadcast packets can travel from subnet to
subnet.
• Have you waited several minutes for IPAssign to recognize the
PrintNet or have you repowered the printer to speed this identification
process?
• Do you have a DHCP, RARP, or BOOTP server running that may be
providing the PrintNet with an IP address upon bootup? If so,
IPAssign is not needed to assign an IP address to the print server.
NOTE: If the PrintNet has an IP address, it will no longer send out a
BOOTP packet. This means IPAssign will not be able to see the
device on the network.