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Chapter 4 Unix Troubleshooting Tips
70
faster rate says it knows nothing about this so you may need to try the
configuration process again.
• Have you confirmed that the network connection to the PrintNet is
working correctly? Trying different network cables and locations will
help narrow down the problem.
Nothing Prints
• Can you “ping” the PrintNet from your Unix station? If not, please
refer to “PrintNet Will Not Talk on the Network,” above.
• Is the PrintNet able to communicate with the attached printer? To test
this, you can:
1. “
telnet” to the print server (e.g., “telnet 192.75.11.9”)
and log in as “
root.”
2. Enter the command “
start fox
prn
.”
3. Execute “
stop
prn
” right after starting the test.
This test will send the same text line over and over to the attached
printer.
• Is the job getting stuck in the Unix host queue? If so, check that the
printer is online. If it is, there is a configuration error on the Unix
station so creating a new print setup may be needed.
• Is the control panel showing any activity to indicate it is receiving
data? If so, but there is nothing printing, check to see if a manual form
feed is needed. Also, ensure that the printer can support the type of
job coming through.
• Do all jobs fail or just certain ones? For example, is it possible that
jobs from a certain application are the only ones to fail? If so, check
the type of data it sends to make sure it matches the printer
emulation. Check the application printer configuration for mistakes.
• If you are using System V, was the spooler restarted?