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information not covered in the User Guide. For more information, see Use the
onscreen Help.
● Readme file: The Readme file contains information on system requirements and
possible installation problems. For more information, see View the Readme file.
If you are unable to solve the problem using the onscreen Help or HP websites, call
HP Support using the number for your country/region. For more information, see HP
warranty and support.
View the Readme file
You might want to refer to the Readme file for information on system requirements
and possible installation problems.
● In Windows, you can access the Readme file from the Windows taskbar by
clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to
HP Photosmart 2570 All-in-One series, and then clicking Readme.
● In Mac OS 9 or OS X, you can access the Readme file by double-clicking the icon
located in the top-level folder of the HP All-in-One software CD-ROM.
Setup troubleshooting
This section includes installation and configuration troubleshooting tips for some of the
most common issues associated with hardware, software, and HP Instant Share
features of the HP All-in-One.
Hardware setup troubleshooting
This section includes installation and configuration troubleshooting tips for some of the
most common issues associated with hardware setup and software installation.
My HP All-in-One does not turn on
Solution Make sure each of the power cords is firmly connected, and wait a
few seconds for the HP All-in-One to turn on. If this is the first time you have
turned on the HP All-in-One, it can take up to a minute to turn on. Also, if the
HP All-in-One is plugged in to a power strip, make sure the power strip is turned
on.
Chapter 13
102 HP Photosmart 2570 All-in-One series
Troubleshooting