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HP Quick Exchange Service (Japan)
HP Quick Exchange Service
0570-000511
:03-3335 -9800
: 9:00 5:00
10:00 5:00
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For instructions on how to pack your device for exchange, see Pack your HP All-in-One.
Prepare your HP All-in-One for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send your HP All-in-One in for service, please follow the steps below to avoid further damage
to the HP product. Retain the power cord and control panel faceplate in case the HP All-in-One
needs to be replaced.
Note This information does not apply to customers in Japan. For information on service
options in Japan, see HP Quick Exchange Service (Japan).
1. Turn on the HP All-in-One. If your HP All-in-One will not turn on, skip this step and go to
step 2.
2. Open the print-carriage access door.
3. Wait until the print carriage is idle and silent, and then remove the print cartridges from their
slots. For information on removing the print cartridges, see Replace the print cartridges.
Note If your HP All-in-One does not turn on, you can unplug the power cord and
then manually slide the print carriage to the far right to remove the print cartridges.
When finished, manually move the print carriage to the home position (on the left
side).
4. Place the print cartridges in print cartridge protectors or an airtight plastic container so they
will not dry out, and put them aside. Do not send them with the HP All-in-One unless the
HP customer support call agent instructs you to.
Chapter 14
122 HP Photosmart 2570 All-in-One series
HP warranty and support