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Problem Resolution5Ć4
Introduction
This chapter contains information which can be used to resolve problems encountered while using the printer. Prob-
lems that require removing the printer’s top cover in order to troubleshoot or repair the printer, must be referred to
qualified service personnel. Follow the instructions in this chapter to make certain the problem is in the printer and not
the result of an interface connection problem or a malfunction in the computer or software.
The Problem Solving Process
1. Review the Troubleshooting chapter in the User’s Guide.
Most problems are fairly simple to resolve. The fastest and easiest way to solve them is to identify the prob-
lem and take the corrective steps outlined in this chapter.
2. Gather some basic information before you call.
To facilitate prompt service, be sure to have the following information readily available before you contact the
HP Customer Support Center (CSC)
D Product name and serial number
D Description of failure
Call HP CSC: (208) 323-2551
Available Monday, Tuesday, Thursday, and Friday from 7:00 am to 6:00 pm (MST); Wednesday from
7:00 am to 4:00 pm (MST).
An HP CSC representative will guide you through the following process to quickly determine and solve any
problems you may have:
D Setup and Operation Problems
First, the HP CSC representative will help solve any problems or answer any questions relating to setup or
operation.
D Remote Diagnostics
If setup or operation is not the problem, the HP CSC representative will attempt to identify the problem using
the remote diagnostics feature of your HP facsimile. This powerful capability allows most problems to be
detected and corrected over the telephone line.
D Arranging Repair
If your problem can not be resolved over the phone, the HP CSC representative will arrange to replace or
repair your HP facsimile using the HP Express Exchange or Standard Return program.
Solving Problems in the HP FAX-700 and FAX-750
Use the troubleshooting trees, problem solving procedures, information code tables, and function parameter tables on
the following pages to solve problems in the HP FAX-700 and FAX-750.