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Problem Resolution 5Ć57
D JNL data:
H 32-transaction journal
Retrieving SYS and JNL Data on the HP FAX-700 and FAX-750
Caution
The below procedure accesses the service menu level of the fax machine and should not be
disclosed to non-HP personnel. Disclosure could result in customers losing data or having their
fax machine rendered inoperative.
To retrieve SYS and JNL data on the FAX-700 and FAX-750, perform the following procedure:
Menu
→
→
7
Press & hold
down the Stop
button
→
Browse to
Option 4
Enter
→
0
→
0
→
Choose Option 1:
Upload from User
→
→
Enter
→
Type phone
number
→
Enter
Release the Stop
and Menu buttons
→
→
The following messages appear in succession:
Dialing
Waiting for Answer
Once the connection is made, the customer’s data will be uploaded to customer support. The process is accomplished
automatically. Later, before downloading modified function parameters or user settings, customer support people
must be sure to explain to the user the details of the changes they plan to make.
Retrieving SYS Data on the HP FAX-900 and FAX-950
To retrieve SYS data from the HP FAX-900 or FAX-950, perform the following procedure:
1. Set test mode 79 to 2.