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Service and Support Information 6Ć5
Resources for Resellers
Table 6-2 provides the Hewlett-Packard organizations for HP fax service providers to call, the telephone number of
each organization, the information or resource provided, and the hours of operation of the organization.
Table 6-2. Reseller Resources
Organization Telephone Number Support Provided Hours of Operation
HP Customer Support
Center
11311 Chinden Blvd.
Boise, ID 83714
(208) 323-2551 Technical Assistance on
HP inkJet printer and fax
products
Questions about HP Fax
Service Provider final
exam program
7:00 am - 6:00 pm PST
Mon, Tu, Th, Fri
7:00 am - 4:00 pm PST
Wed
HP Customer
Information Center
(800) 752-0900 Product literature 6:00 am - 5:00 pm PST
HP Corvallis Service
Center
1030 N.W. Circle Blvd.
Corvallis, OR 97330
(503) 715-2035 Order shipment or return
remanufactured
exchange unit
7:00 am - 4:30 pm PST
Parts Direct Ordering (800) 227-8164 Order stocking
remanufactured
exchange units and
accessory parts
6:00 am - 5:00 pm PST
Hewlett-Packard Co
5301 Stevens Creek
Blvd.
Santa Clara, CA
95052-8059
Attn: HP Dealer Premier
Support Service
Authorization
(800) 835-4747 Final exam mailing
address for HP Fax
Service Provider
program
Must have HP Dealer
Service contract and
dealer ID number
7:30 am - 4:00 pm PST
Parts Identification (916) 783-0804 HP parts identification 6:00 am - 3:00 pm PST
Service Parts ID
bulletin board
(916) 785-5945
(Must call using a Group
3 fax machine)
On Line Parts data base
(all by facsimile)
24 hours per day
7 days per week
HP FIRST (800) 333-1917
(Must call using a Group
3 fax machine)
Product data sheets,
accessory and service
contract information
(all by facsimile)
24 hours per day
7 days per week